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Pure Leaves Terms of Service

Please read these Terms of Service carefully before any Use of the Products. Your Use constitutes an unconditional agreement to be bound by these Terms.

Last Revised: 2024-05-01

1. Introduction

At Pure Leaves we try to provide the best possible user experience. On top of that, we have a commitment to be transparent about the data we collect about you, how it is used and with whom it is shared.


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


2. Eligibility; Authority

This Site and the Services are available only to Users who can form legally binding contracts under applicable law. By using this Site or the Services, you represent and warrant that you are (i) at least eighteen (18) years of age, (ii) otherwise recognized as being able to form legally binding contracts under applicable law, and (iii) are not a person barred from purchasing or receiving the Services found under the laws of the UK or other applicable jurisdiction. If you are entering into this Agreement on behalf of a corporate entity, you represent and warrant that you have the legal authority to bind such corporate entity to the terms and conditions contained in this Agreement, in which case the terms “you”, “your”, “User” or “customer” shall refer to such corporate entity. If, after your electronic acceptance of this Agreement, Pure Leaves finds that you do not have the legal authority to bind such corporate entity, you will be personally responsible for the obligations contained in this Agreement, including, but not limited to, the payment obligations. Pure Leaves shall not be liable for any loss or damage resulting from Pure Leaves’s reliance on any instruction, notice, document or communication reasonably believed by Pure Leaves to be genuine and originating from an authorized representative of your corporate entity. If there is reasonable doubt about the authenticity of any such instruction, notice, document or communication, Pure Leaves reserves the right (but undertakes no duty) to require additional authentication from you. You further agree to be bound by the terms of this Agreement for transactions entered into by you, anyone acting as your agent and anyone who uses your account or the Services, whether or not authorized by you.

3. Availability of Website/Services

Subject to the terms and conditions of this Agreement and our other policies and procedures, we shall use commercially reasonable efforts to attempt to provide this Site and the Services on a twenty-four (24) hours a day, seven (7) days a week basis. You acknowledge and agree that from time to time this Site may be inaccessible or inoperable for any reason including, but not limited to, equipment malfunctions; periodic maintenance, repairs or replacements that we undertake from time to time; or causes beyond our reasonable control or that are not reasonably foreseeable including, but not limited to, interruption or failure of telecommunication or digital transmission links, hostile network attacks, network congestion or other failures. You acknowledge and agree that we have no control over the availability of this Site or the Service on a continuous or uninterrupted basis, and that we assume no liability to you or any other party with regard thereto. You acknowledge and agree that you have the necessary rights and permissions to share all information necessary to provide the Services with Pure Leaves. You acknowledge and agree that the Services may be provided by independent contractors or third-party service providers. All paid support services are non-refundable.

4. General Rules of Conduct

You acknowledge and agree that:

Pure Leaves reserves the right to modify, change, or discontinue any aspect of this Site or the Services, including without limitation prices and fees for the same, at any time.

5. Client Area Account

You are responsible for maintaining the security of your client area account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account. You must immediately notify Pure Leaves of any unauthorized uses of your account or any other breaches of security. Pure Leaves will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.

6. Payments and Refunds

The Site offers products and services for sale. The Site does handles payments for these product using a third party payment processor which handles all aspects of the payment process. Any payment issues or disputes should be resolved with us. Once we have been notified by the payment processor that a payment has been made, and that the payment has successfully passed a fraud review, access will be granted to the product or service being purchased as soon as possible, however, we make no guarantees of timeliness or immediacy.

Payments are refundable as long as they comply with our 14 day return, and they are physical products not courses. However there are no partial refunds. Following a cancellation, however, you will continue to have access to your Pure Leaves Membership through the end of your current billing period.

7. Responsibility of Website Visitors

By operating the Site, Pure Leaves does not represent or imply that it endorses any or all of the contributed content, or that it believes such material to be accurate, useful or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, trojan horses, and other harmful or destructive content. The Site may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. The Pure Leaves disclaims any responsibility for any harm resulting from the use by visitors of the Site.

8. Information with Outside Parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, except to provide products or services you've requested. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

9. Copyright Infringment and DMCA Policy

As Pure Leaves asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by the Site violates your copyright, you are encouraged to notify Pure Leaves in accordance with common DMCA policies. Pure Leaves will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. In the case of a visitor who may infringe or repeatedly infringes the copyrights or other intellectual property rights of Pure Leaves or others, Pure Leaves may, in its discretion, terminate or deny access to and use of the Site. In the case of such termination, Pure Leaves will have no obligation to provide a refund of any amounts previously paid to Pure Leaves. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

10. Idemnnification

You agree to indemnify and hold harmless Pure Leaves, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including solicitor's fees, arising out of your use of the Site, including but not limited to your violation of this Agreement.

11. Termination

Pure Leaves may terminate your access to all or any part of the Site at any time, with or without cause, with or without notice, effective immediately. You may cancel your membership at any time for any reason. Following a cancellation, you will lose access to all Training contents/videos you enrolled in during your membership at the end of your billing period. If you choose to sign back up as a user/member, your billing date will update to the day you paid.

Notwithstanding the foregoing, if you have a client account, such account can only be terminated by Pure Leaves if you materially breach this Agreement and fail to cure such breach within 14 (fourteen) days from Pure Leaves's notice to you thereof; provided that, Pure Leaves can terminate the Site immediately as part of a general shut down of our service. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

12. Changes

Our Agreement may change from time to time. If the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of Agreement changes). Changes will be made at our sole discretion. Site's users are encouraged to check this agreement for such changes. Your continued use of this site following changes to this agreement constitutes your acceptance of the changes.

13. Contacts

For all your requests or comments concerned with this Agreement, please contact:

Our Location

59 Central Road
Worcester Park
Surrey, KT4 8EB

Tea House Opening Hours

Monday-Friday: 1:00PM-6:00PM
Saturday: 9:30AM-4:00PM
Sunday: Closed

Contact us

Mobile: +44 7500057779

Our Media

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